Answers to Your FAQ

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Welcome to our betting site! We hope you enjoy betting with us! If you have questions relating to your subscription with us, we’ve got you covered. We have drawn up a list of FAQ received in our platform that we will answer you. Our goal is to help you to ease your betting experience with us.

💬 Live Chat 💬

When using our platform, any question you may have will be answered in less than 1 minute through our live chat, which icon 💬 will appear on the left bottom of your screen. The live chat is available 365 days a year from 6:00 hrs until 23:00 hrs.

Q: Do you have a mobile application?

A: No, we do not have a mobile app yet. However, our platform is hybrid, so if you access our site from your mobile phone you can switch to the PC version or vice versa. This option is located at the bottom of the page and you can find it as (“PC Version / Mobile Version”).

Q: Can I bet if I am from the United States or Canada?

A: Users with US or Canadian residency are not allowed to use our platform.

Q: How do I get the free verification bonus?

A: You will need to verify your London account and phone number via SMS to get your bonus.

Q: Can I cancel bets that have already been paid (Cashout)?

A: At the moment, this action is disabled, however, we are working on adding this “cashout” option. We will keep you informed.

Q: What documents do I need to verify my lbsbet account?

A: You will need a valid INE or passport and proof of address in your name with the address where you currently live.

Q: I made a withdrawal, when will I get the money in my bank account?

A: You will usually receive your money within the course of the day, however, the estimated time is 24-48 hours provided the withdrawal information is correct.

Q: I want to verify my account but I don’t have proof of address in my name.

A: You can upload a bank statement in your name.

Q: How long do I have to verify my lbsbet account?

A: You have 30 days from the moment you registered your account.

Q: How long does it take to verify my documentation?

A: Your information will be evaluated within 1 to 3 working days, however, you can still use your LBS account as long as your account is not blocked.

Q: What happens if I don’t verify my account within 30 days?

A: Once you have made your deposit, if you do not verify your account within 30 days your account will be temporarily blocked until you complete the verification process.

Q: Can I deposit with another person´s card?

Of course, however, you will need to share additional information to prevent your account from being blocked.


We hope you have found this collection of frequently asked questions beneficial for your understanding of our platform.

If this is your first time on our site, be sure to know all the answers to register correctly and benefit from our welcome bonus and other interesting promotions. You can also visit our blog where you will find news and sports information with some guides and tips to start betting smart.

Thanks for confidence, and good luck in all of your future betting experience with!

Gambling can be addictive. Please know your limits and gamble responsibly